Return & Refund Policy for Billa
Last Updated: September 10, 2025
Thank you for choosing Billa. This Return and Refund Policy outlines the terms for refunds on products or services purchased through our website (https://billa.work) or the Billa mobile app available on Google Play.
Eligibility for Refunds
We offer refunds under the following circumstances:
- The service was not delivered as promised due to an error on our part.
- A technical issue caused by our platform prevents access to paid features, and we cannot resolve it within a reasonable timeframe.
- You cancel your subscription within the refund period specified below.
Refund Period
Refund requests must be submitted within 15 days of the payment date. Requests made after this period are not eligible for a refund.
Non-Refundable Cases
Refunds will not be granted if:
- You change your mind after purchasing a subscription or service.
- You fail to use the service during the subscription period.
- The issue is caused by third-party software or tools not affiliated with Billa.
Refund Process
To request a refund, please follow these steps:
- Contact our support team at billa.app.dev@gmail.com.
- Provide your payment receipt, order ID, and a detailed explanation of the issue.
- Our team will review your request and respond within 3-5 business days.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
Contact Us
For questions or assistance with this Refund Policy, please reach out to us:
